Privacy Policy Terms

PRIVACY POLICY

Snap-on UK Holdings Limited is part of the Snap-on Incorporated group of companies which process your data. Snap-on UK Holdings operates under the trading name of Snap-on in Europe.

Should you have any questions or concerns regarding this policy, please contact: DataProtectionManager@snapon.com

We appreciate your interest in our services and your visit to this website. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes.

This Privacy Policy answers frequently asked questions about the kinds of data we collect and how it is used. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. What personal data do we gather?

We collect and process a range of personal data including:

Data you give to us:

  • This is information about you that you give to us by filling in forms on our site or by corresponding with us by phone, e-mail, in person or at trade shows or events or otherwise. It includes information you provide when you register to use Snap-on Information Systems including your country of origin/nationality, chosen language, email, password, and your Business Partner number.

Data we collect about you:

  • Our website, apps and online services use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our site and services. For detailed information on the technologies we, see section 10 of this notice.

Data we collect about your customers:

  • This is information about your customers that you give to us by filling in forms on our site or by corresponding with us by phone, e-mail, in person or otherwise. It includes information you provide when you register your customer to use Snap-on Information Systems including your customer's name country of origin/nationality, chosen language, email, password, product and your Business Partner number. Additional information including the customer's bank details, telephone number, business telephone number, and VAT number may be provided to us when they are entered by you in Docusign. By entering your customer's information, you are confirming that you have obtained appropriate consent for you to share that data with us.

2. How is that personal data used by us?

We may use personal data held about you in the following ways:

  • Website Experience: for the technical administration of the website; for customer administration; for troubleshooting; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure;
  • Business Uses: to fulfil a transaction request or to carry out our obligations arising from any contracts you enter into with us; to send renewal notices; to establish and manage accounts; and to analyse and develop new products, services and website;
  • Providing Support: to provide customer support, manage subscriptions, and respond to requests, questions, and comments; to notify you about changes to our service; and to measure how effectively we address your concerns;
  • Protecting our Rights and Property: to protect our rights or property or that of our business partners, franchisees, dealers, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities and prohibited behavior or activities.
  • Information for our Business Partners, Dealers and Franchisees: to administer and develop our business relationship with you, the business partner, including sharing information with our group, to enter into or perform a transaction with you, to contact you as part of satisfaction surveys or for market research purposes;

3. On what legal basis do we gather and use my data?

We gather and use your personal data for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract.

4. Is my personal data transferred or provided to third parties?

Snap-on UK Holdings Limited is a global organization with affiliates, subsidiaries, business processes, management structures and technical systems that cross borders. As such, we will share the personal data we collect with Snap-on Incorporated and other companies within the Snap-on Incorporated group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Policy.

Subject to their compliance with applicable legislation and/or this Privacy Policy, we will also disclose your personal data to selected non-affiliated third parties, including those that perform transaction processing or servicing functions, credit reference agencies, debt collection agencies, and/or other companies that provide services on our behalf, professional service providers (including translators, legal advisers and accountants), adverse parties who have a legal right to receive such information and their counsel and experts, law enforcement authorities, and other government authorities.

We will disclose such data for the following purposes:

  • to service the legal agreement between us and third parties, to enforce the terms of use, to meet our obligations to content and technology providers;
  • to manage client, dealer, franchisee, and customer accounts effectively, to service and process transactions, to market products and services offered by us and our affiliated companies, to manage our business;
  • to improve and optimise our site and services;
  • as required by law in cases where we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect our rights, property, or safety, as well as that of our customers, clients, dealers, franchisees or others or in response to a court order, subpoena or a law enforcement agency's request.

Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of such data from sellers. It is our practice to seek appropriate protection for data in these types of transactions.

We use non-identifying and aggregate information to better design and improve our web site and services and gather information for product management and development. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our web site, or that Y number of software licenses were ordered during a particular time period. This aggregate information may also be shared with our affiliates and independent dealers.

5. How long will my personal data be kept for?

We will endeavour not to keep your personal data in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that data will be destroyed or erased from our systems or anonymised when it has reached the applicable retention period.

6. Will my personal data be transferred to other countries?

Personal data may be transferred outside of the European Economic Area ("EEA") to members of our group and other third parties as set out above, provided that certain conditions as set out in the applicable legislation are complied with. Your personal data will also be processed by staff operating outside the EEA who work for us. This includes staff engaged in, among other things, the fulfilment of your order and the provision of support services.

We are party to a data transfer agreement with the members of our group and we will (i) keep that document up to date with current law, and (ii) only engage in personal data transfers from the EEA to outside the EEA in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation. For more information on the safeguards in place, please contact the Data Protection Manager at DataProtectionManager@snapon.com.

7. What security measures are in place to protect my personal data?

We endeavour to protect the security of your personal data. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access. These procedures include physical, electronic, and managerial procedures.

8. How do I update or access my personal data?

We ask that you keep your data as up-to-date as possible so you may get the maximum benefit from us.

If you have an account with us then you can access and correct personal data that we keep in your online account by clicking on "Your Account" and entering your user id and password. For other questions related to updating or changing your account information or if any errors in your personal data cannot be corrected by accessing "Your Account", please contact the Retentions Team by email on the following address – kettsubscriptions@snapon.com.

9. What rights do I have in relation to my personal data?

Depending on the circumstances, you may have the right to:

  • request access to any personal data we hold about you;
  • object to the processing of your data for direct-marketing purposes;
  • ask to have inaccurate data held about you amended or updated;
  • ask to have your data erased or to restrict processing in certain limited situations;
  • request the porting of your personal data to another organisation in control of your personal data; and/or
  • object to any decision that significantly affects you being taken solely by a computer or other automated process.

If you wish to make a formal request for information we hold about you, you can contact us, at https://www.snapon.com/diagnostics/uk

10. How do we use cookies?

We use cookies, tags, and other similar technologies to distinguish you from other users of our website, apps and online services. This helps us to provide you with a good experience when you browse our website, apps and online services and also allows us to improve our site and services.

Most browsers automatically accept cookies. By continuing to browse the site or use our services, you are agreeing to our use of cookies. However, you can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose to set your browser settings so cookies are not accepted, then you can still visit our website, apps and online services, however doing so may affect your use of some parts of our web services, apps and online services and reduce availability of the services provided by our website, apps and online services.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website, apps and online services. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website, apps and online services when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website, apps and online services. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, apps and online services, the pages you have visited and the links you have followed. We will use this information to make our website, apps and online services and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose More information
JSESSIONID This cookie is essential for our server to identify what session user is active. This cookie expires at the end of a session
Remember-me This cookie stores the user identifier so that the user can automatically login within 2 weeks of the session. This cookie expires after 2 weeks.

11. What should I do if I think there has been a breach of the applicable data protection legislation or this Privacy Policy?

If you consider that the applicable data protection legislation or this policy has not been followed, then you should raise the matter with our Data Protection Manager at DataProtectionManager@snapon.com. Any breach will be taken seriously.

12. Modifications to this Privacy Statement

We reserve the right to modify this Privacy Policy at any time and without prior notice. We will post any changes on our website so please check regularly for the most recent version of our Privacy Policy. This version was posted on 18 June 2018.

13. Links

This site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites, and our Privacy Policy does not apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you are leaving our site via a link to interact with a site that is not governed by our Privacy Policy, a new browser window will open. If your interaction with our site will require sending your information to a third-party site that is not governed by our privacy policy, we will clearly inform you before your information is sent.